12. The Secret to Effortless Sales – Fix Your Customer Journey

Feb 26, 2025

Hey there, business bestie! If selling your offer feels hard, exhausting, or inconsistent, it’s not because your offer isn’t good enough — it’s because your customer journey isn’t working.

In this episode of the Waves of Impact Podcast, I’m breaking down the 4 key stages of a seamless customer journey — and how to fix yours so sales feel effortless.

Here’s what I cover in this episode:

• Why skipping key steps in your customer journey could be costing you sales
• The 4 stages every customer goes through before they buy (and how to optimize each one)
• How to attract, nurture, and convert leads — without chasing them down
• The biggest mistake I made early on in my business (and how fixing my customer journey changed everything)
• Actionable steps to create a seamless experience that turns visitors into raving fans

Free Goodies:

• Grab my FREE Perfect Customer Journey Map — A step-by-step guide to fixing gaps in your customer journey and making sales easier than ever. Get it now at https://jessierichardsdesigns.com/map

Extra Resources To Help You:

• This Episode On the Blog: https://jessierichardsdesigns.com/12
• Launch your own high-converting website with Website Launch Academy: https://jessierichardsdesigns.com/wla
• Design your own visual brand with Brand Builder Kit: https://jessierichardsdesigns.com/bbk 

Connect with Me:

• Business Besties Facebook Group: https://jessierichardsdesigns.com/business-bestie-group
• Instagram: https://www.instagram.com/jessierichardsdesigns
• Comments, questions, or feedback? Email my team at [e-mail]