Thu, 22 June 2023
Bahamian government's plan to raise port taxes [00:01:00] The Bahamian government wants to raise port taxes, which is an expense that cruise lines pass on to cruisers. Christine Duffy, the president of Carnival Cruise Line, recently told Travel Weekly that Carnival would like to push these new fees off for a while.
NTSB report on a cruise ship collision in Alaska [00:03:52] The NTSB released their report about a cruise ship that hit the dock last year in Alaska, and it turns out that back in 2021, the pier had been extended as part of a renovation process, but the information was not actually passed along to the National Oceanic and Atmospheric Administration (NOAA).
Royal Caribbean's new ship Utopia of the Seas [00:05:50] Royal Caribbean's Utopia of the Seas, an Oasis class ship, will start sailing next summer and doing short cruises out of Port Canaveral.
Princess Cruises' New Ship [00:07:36] Discusses Princess Cruises' new ship, Sun Princess, and its family-oriented features, including a new area called Park 19 with a sea breeze attraction, splash zone, and ping pong tables.
Norwegian Cruise Line's New Shows [00:10:34] Discusses Norwegian Cruise Line's decision to replace their Broadway-style shows with cheaper, jukebox musicals, and the potential impact on guest experience.
New Carnival Cruise Line Menus [00:13:22] Discusses the new menus being introduced on the Carnival Dream, which include more vegetarian options and the ability to order items from specialty restaurants for a surcharge.
Food Talk [00:15:38] Doug Parker and Richard Simms discuss the new menu on Carnival Cruise Line's Dream ship, including the steakhouse selections and the main dining room's comfort food.
Travel Insurance during Hurricane Season [00:20:55] Dan Silkin, President of tripinsurance.com, advises listeners to buy travel insurance to protect against hurricanes canceling their vacation, but notes that cruise ships are not considered destinations by insurance companies.
Compensation for Missed Ports [00:23:25] Doug Parker asks Dan Silkin if missing a port due to political unrest, like Royal Caribbean's abrupt departure from Haifa, would be compensated by travel insurance, but Silkin notes that ports of call may not be considered destinations by insurance companies.
Norovirus and COVID-19 [00:25:13] Discussion on how travel insurance policies cover norovirus and COVID-19, and the importance of having third-party medical proof for filing a claim.
Medical Coverage on Cruise Ships [00:30:38] Explanation of how travel insurance policies cover medical treatment on board a ship, even if the incident was not reported locally, and the importance of having travel insurance for medical coverage.
Primary Coverage for Medical Expenses [00:31:12] Importance of buying a travel insurance plan with primary coverage for medical expenses, as domestic health insurance policies may not cover medical treatment on board a ship or outside the United States.
Travel Insurance Coverage [00:32:18] Discussion on the importance of medical evacuation coverage and recommended coverage amounts for different travel destinations.
Disputed Insurance Claim [00:36:03] Advice on how to appeal a denied insurance claim and the option to file a complaint with the state insurance bureau.
Customer Perception of Carnival [00:40:12] Discussion on a customer's negative experience with Carnival Cruise Line and the importance of customer perception in the service industry.
How to Contact Trip Insurance [00:41:25] Dan Silkin, President of Trip Insurance, shares how to contact their customer support line or send an email for assistance.