Ep. 140 – Empathetic Security with Julie Rinehart

In this episode, Chris Hadnagy and Ryan MacDougall are joined by industry professional, Julie Rinehart. Julie has spent the last 10 years building and enhancing Fortune 500 enterprise Security Awareness programs. Listen as they discuss using empathy to improve security awareness and the flaws in the “stupid user” philosophy. 

 

00:10 – Intro 

Phishing as a Service (PHaaS) 

Vishing as a Service (VaaS) 

Social Engineering Risk Assesment (SERA) 

SEVillage: The Human Hacking Conference 

Social-Engineer.com 

01:56 – Introduction to Julie Rinehart 

02:28 – How Julie got into the industry 

06:21 – Dismantling the “stupid user” philosophy 

07:53 – How to interview your employer 

10:34 – The biggest milestones in Julie’s career 

14:31 – How you can encourage users to report the phish they clicked on 

19:22– What we can learn from “people who try to do the right thing and then mess up” 

25:25 – The benefits of making security personal 

28:34 – Julie's biggest challenges in the industry 

30:28 – Increase security awareness using gamification 

35:13 – Julie's mentors and most respected colleagues 

38:54 - Julie’s podcast recommendations 

Armchair Expert   (Episode 248 – David Farrier) 

The CyberWire 

Darknet Diaries 

43:52 – Outro 

Ryan on Twitter 

Chris on Twitter 

Social-Engineer on Twitter 

Social-Engineer.org 

Social-Engineer.com 

SEVillage: The Human Hacking Conference 

Human Hacking Book 

The Innocent Lives Foundation   

Clutch