Jan 20, 2026
In this episode of the Loyalty Leaders Podcast, David Feldman chats with Phil Rubin about the upcoming Loyalty Summit CXM in Chicago. They discuss the importance of creating intimate settings for senior leaders to discuss strategic issues affecting customer experience and loyalty. They also touch on the challenges of...
Jan 13, 2026
In this episode of the Loyalty Leaders Podcast, David Feldman kicks off 2026 chatting with Gary Leff about the recent changes to Basic Economy points and elite earning at American Airlines. They delve into the complexities of Basic Economy fares, the strategies airlines employ to segment customers, and the implications...
Dec 3, 2025
In this episode of the Loyalty Leaders Podcast, David Feldman discusses insights from the recent Loyalty Summit in Hong Kong with Mark Ross-Smith and Nik Laming. They explore the unique dynamics of loyalty programs in the Asia Pacific region, the challenges of revenue management versus loyalty, and the importance of...
Sep 8, 2025
In this episode of the Loyalty Leaders Podcast, David Feldman discusses the intricacies of casino loyalty programs with guests Michael Trager and Josh Duffy. They explore the role of hosts, the concept of theoretical loss, and how casual visitors can still benefit from loyalty programs. The conversation highlights...
Aug 27, 2025
In this episode of the Loyalty Leaders Podcast, David Feldman speaks with Gary Leff about the recent changes to Alaska Airlines' loyalty program, Atmos Rewards, following its merger with Hawaiian Airlines. They discuss the evolution of loyalty programs, the importance of customer trust, and how Alaska Airlines...