Jun 5, 2026
Every business owner eventually faces a difficult question: How much risk should you tolerate before it's time to part ways with a customer?
In this episode, John shares a real-world story from one of his coaching clients involving a $2,000 chargeback, attorney letters, missed treatments, customer complaints, and the fear of negative reviews. Through this case study, you'll learn how to recognize when a customer relationship has become a liability, why fear often keeps us holding on too long, and how to protect your business while maintaining your professionalism.
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