Oct 12, 2023
A technology expert with decades of experience, Sathya Gopalakrishnan’s role at Veriff gives him a unique perspective. Our Director of Solutions Engineering collaborates with both internal teams from Sales to IT and with Veriff’s customers, always keeping a clear focus on enhancing our offering. We sat down with Sathya to discuss how Veriff fosters productive relationships with customers, his thoughts on emerging themes in identity verification, and the importance of feedback in creating the best outcomes for our clients.
[01:11] Introduction
[02:04] The importance of customer relationships for solutions
engineers
[02:49] How
the Solutions team understand customer needs and translate them
internally
[04:15] Emerging themes in the
identity verification space that are on the minds of
customers
[05:36]
What customers expect from Veriff
[06:36] What’s on the immediate
horizon for identity verification (IDV)
[07:59] The move towards
multiple data points for more effective IDV
[08:47] How Veriff works with
customers to pursue a holistic approach to IDV
[10:30] Generative AI and its
potential impact on IDV
[11:37] How the Solutions team
are preparing for changes like generative AI and Web 3.0
[14:05] How customer feedback can be impactful and help enhance
Veriff’s services
[15:36] The concept of design
thinking
[16:49] How design thinking influences the relationship with the
customer
[17:37] Sathya’s book recommendations that are relevant to
solutions engineering
[19:32] Sathya’s love of movies
and TV shows
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