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5 Minute Rants by THE a.m.


Jan 28, 2025

Takeaways:
  • Measuring success is crucial for understanding business performance.
  • Short-term solutions often lead to recurring problems.
  • Long-term solutions involve building processes to prevent issues.
  • Customer experience is a key factor in retaining clients.
  • Testing and measurement should reflect in financial performance.
  • Keeping logs of repeated issues helps prioritize problem-solving.
  • Focus on solving the root cause of customer complaints.
  • A positive customer journey is essential for business success.

Episode Transcript.