Salesforce Admins Podcast

This week on the Salesforce Admins Podcast, we’re talking with Peter Boyle, Partner Relationship Manager at Quicken Loans. We’ll learn how he manages twenty-two Salesforce instances for everything from Rocket Mortage to football helmet-maker Xenith.

Join us as we talk about how Peter transitioned careers with the help of great corporate culture, how his advocacy for Salesforce in the Rock Family of Companies paid off, and how you can get involved.

You should subscribe for the full episode, but here are a few takeaways from our conversation with Peter Doyle.

How great company culture helped Peter find Salesforce.

Growing up, Peter wanted to be a firefighter and actually ended up doing that for about five years before getting into the Salesforce ecosystem. “There’s a lot of passion in that career field and in helping people,” he says, “but as I was approaching 30, it became time to be reflective about where my career was going longterm.” He reached out to a friend and was able to get started at Quicken Loans on the Business Development team managing leads and auditing loans. “I think it was not something I was very good at,” he says, “but I did fall in love with the company and the company culture.”

“If you’re a good culture fit and you want to be here and have enthusiasm and passion for driving the business and doing what we’re doing here, we will work to find you a place,” Peter says. So even though the job wasn’t necessarily a good match for his skills, Peter’s manager helped land him in a different department as a Business Analyst in the IT Group. There, as luck would have it, he was paired with a Salesforce Engineer who needed some help. “He was an MVP-type guy and had been in Salesforce for the better part of a decade, so I was really just able to learn by osmosis with him, with a little bit of Trailhead mixed in,” Peter says. When he moved on, Peter found himself in a Salesforce Admin role.

Making an impact as a beginner admin.

Coming into Quicken Loans’ oldest Salesforce instance, Peter needed to take stock of what was going on. It had only ever been worked on by one person, “so there was a lot of legacy code and things that had been done over the years that maybe weren’t done correctly or we could have done better.”

Working with business leadership, they found some really easy wins that would make things much more efficient for the sales team. For example, their reps were manually changing the status of the opportunity—Peter was able to use Process Builder to automatically do that if other fields were true. It not only made things easier for the sales team, it also changed their reporting because they could immediately see the status of everything. “It was a small, quick thing that I did,” he says, “but it showed me the impact you can make on this platform even as a beginner or a junior-type admin.”

Salesforce advocacy on a larger scale.

Quicken Loans is a part of the Rock Family of Companies, all based in downtown Detroit and straddling a dizzying array of verticals. In addition to Quicken Loans and Rocket Mortgage, there’s StockX, “the stock market of things,” and Xenith, which creates football equipment. When Peter got started, he was just focused on his one instance, but as he developed his skills he got in touch with the part-time admins and pseudo-admins managing other instances in the Rock Family. They basically created their own user group to support each other.

“It became clear that, more and more, the use of Salesforce was growing up and becoming more mature and more people were adding on within the family,” Peter says. He started to evangelize on the platform: “I thought that it could be a gamechanger if we all bought in on the platform, and so I started driving those conversations.” They started adding more and more instances, and with the support of a VP, they were able to get the CEO and CIO out to San Francisco to understand everything Salesforce could do for them. “Eventually, if you really believe in something, there’s nothing that can stop you from achieving it.”

How Peter manages twenty-two Salesforce instances.

Today, Peter’s role is to lead an internal consulting group for Salesforce for the entire Rock Family of Companies. That means managing twenty-two instances for all sorts of different business verticals with more on the way. They’re beginning a large implementation with several thousand licenses for the core Quicken Loans group, which includes some exciting things like Einstein, Financial Services Cloud, and more. They’re also in an ongoing process of migrating older instances to Lightning.

“Truly, as a family, we’re very interconnected, so if we’re all on the platform the sky is truly the limit with what we could be doing in terms of connectivity between the instances,” Peter says. “Shameless plug: we’re looking for admins and developers to help us,” he adds, “I would argue it’s probably one of the more interesting and exciting places to be if you’re somebody that wants to do revolutionary things on the platform.”



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Full Show Transcript

Gillian Bruce: Welcome to the Salesforce Admins Podcast where we talk about product, community and careers to help you become a more awesome Salesforce Admin. I'm Gillian Bruce and today listeners, we have a guest from a company that most of you are probably very familiar with. It's a household name. We're going to be talking with Peter Boyle who is at Quicken Loans. He is a partner relationship manager who is actually building out quite a system to manage over 22 instances of Salesforce because Quicken Loans is a member of a group of companies that spans everything from Rocket Mortgage to Xenith, which makes football helmets. Anyway, you'll hear Peter talk much more about this. He has a great story and I'm very excited to share it with you on the podcast, so without further ado, please welcome Peter to the podcast.

Gillian Bruce: Peter, welcome to the podcast.

Peter Boyle: Hey, happy to be here. Thanks for having me.

Gillian Bruce: Well, I am very happy that you're taking the time to chat with us and excited to welcome a new voice to the podcast. To welcome a new voice to the podcast, I like to start off with a question that I think is a fun way to get to know somebody. Peter, what did you want to be when you grow up?

Peter Boyle: I think like any young boy, I want to be a Salesforce Administrator at America's largest mortgage company.

Gillian Bruce: Obviously, there you go.

Peter Boyle: Obviously, like everyone. Now, I wanted to play professional baseball until I realized that wasn't possible when everybody else kept growing and I didn't and then I wanted to be a firefighter and work in emergency medical services and I ended up doing that.

Gillian Bruce: All right. So you had that fire... I think being a firefighter is something that a lot of kids identify with too, is the young anyone to do something fun and helps to help people. Then you actually ended up making a career for yourself in that, and so how did you go from working in emergency services to now working in the Salesforce ecosystem? Tell me a little bit about that journey.

Peter Boyle: So I worked in a suburb of Detroit called Pontiac, Michigan as a firefighter and emergency medical technician for about five years, most of my late 20s. I enjoyed the job, certainly an adrenaline filled job, which I liked, was a lot of passion in that career field in helping people and like you talked about earlier is something I was wanted to do. So it was a job I really enjoyed. But towards, I would say the fourth or the fifth year as I was approaching 30, I just became time to be reflective about where my career was going long term. Unfortunately, the downside to that type of job is the hours are terrible.

Peter Boyle: You end up working, I think I worked every Thanksgiving and Christmas and new years for the better part of five or six years and I'm working overnight and the pay is unfortunately not very, very good. So it was just time. I looked at my friends who had more corporate jobs and more normal jobs and they seem to just be enjoying life a bit more. So I was hesitant about it, but it was something I wanted to do, and so through a family friend I was able to get a job here at Quicken Loans.

Gillian Bruce: That's awesome. I personally been in a similar role where I was working in the bar and restaurant industry for a while. The money was good, but like you said, you never get your nights and weekends off and its good money, but it's not great money. So you hit this wall. So you had a friend get you a temp job at Quicken Loans, how did you feel about that? Were you like, "Oh, here we go." Or like, "this isn't really what I want to do" but hey, it's a way to get a better paycheck. Tell me about that feeling and that transition for you.

Peter Boyle: Yeah, so I think at the beginning I was begrudgingly there. I knew what it was the right move but it takes adjustment. Like to your earlier point, working in bars, restaurants, working EMS, these high paced jobs they're fun, they're interesting environments and something's always different. So it's hard not to miss that, but when you look at things objectively, it was time. So the first job was in what's called our business development team, allocating leads into a system that was not Salesforce at the time and auditing loans and I think it was not something that was very good at but I did fall in love with the company and the company culture.

Gillian Bruce: That's great. Well, so I think that's a really important point. So it wasn't so much about the work you were doing, but you discovered this company, this group of people in this culture that pulled you in a little bit. What were some of the things that struck you and got you more invested in maybe this path?

Peter Boyle: Yeah. So, we'll talk a little bit more about it later, but one of the great things about Quicken Loans and Family of Companies is the opportunity provided here. So if you're a good culture fit and you want to be here and have enthusiasm and passion for driving the business and doing what we're doing here, then we will work to find a place. When it became evident that that lead allocation and loan auditing job really wasn't for me, my team leader at the time helped me find a job as a business analyst in our IT group and just by pure chance or maybe serendipity if you will, I got placed with a Salesforce engineer who badly needed a BA to help. I was thrown into the fire and luckily enough, he's MVP type guy and he's been in Salesforce for better part of a decade. So I was able to really just learn by osmosis from him mixed in with a little bit of trailhead over a period of six or seven months.

Gillian Bruce: I love how you said you were thrown the fire. It's similar to your previous job, right?

Peter Boyle: Yeah, maybe there's some connectivity there.

Gillian Bruce: Well, cause this was all new to you. Even this role of being in business analysis was a new thing. So you're learning that in new and you're being exposed to this new system, Salesforce, was probably a lot to take in at the same time, right?

Peter Boyle: Yes, completely new. A few years ago, as much as really three or four years ago, I would have no idea what Salesforce was or even what anything with it was. I'm not from a technology background clearly. I alluded to before, I think this place is a good place to work because even if you're 75% ready for the job that you're in, they'll allow you the time to close at 25% gap and the time with this engineer was that time for me and so I ended up learning Salesforce and picking up things from him and tinkering on my own in a sandbox and then he moved on and I ended up in a Salesforce Administrator role.

Gillian Bruce: Okay, so here you are now as a Salesforce Administrator, still pretty new to the platform, new to the technology as a whole, tell me about some of the first things that you built in Salesforce that made things quick for you or that you're like, "Hey look, I did this thing."

Peter Boyle: So going with the theme of being of thrown into the fire right or are asked to step up, when he left at the time, and we'll talk more with this later, I was only working on one Salesforce instance of the many that we have, and that instance had been around for a long time and he had been the sole person to work on it. So it was on me to pick up a slack in not a greenfield space where there was a lot of legacy code and things that had been done over the years or they weren't done correctly or if that we could have done better. The first thing was really evaluating where we were at and out of that, working with the business leadership, we figured out that there were some very easy things that could be great efficiency games for the sales team that we just hadn't thought of or didn't take the time to do.

Peter Boyle: So an example of that and they set it up be the first thing that I had success with was our sales reps were manually changing the status of the opportunity. So they would switch it from pursuing to closed or whatever it might be. So using Process Builder, we just simply build a process that said, where I'd rather I should say I that just said that if you know x amount of fields equal true, then change the steps you know the sales status and it was such an easy thing to do that I think it even surprised me, it probably only took me a couple of days and then to work it up, through the sandboxes and into production and it was like this smash hit to the sales team.

Peter Boyle: It was like something totally different that they had never done before that they now didn't need to worry about. It also changed our reporting. So now we were able to just automatically see where all of our statuses were rather than going to a business rep and saying, how is this still in pursuing? And then being like, "Oh no, I just forgot the social status." So it was a small, quick thing that I did. It was the first thing I did, but it I think showed me the impact you can make on this platform even as a beginner or a junior type Admin.

Gillian Bruce: Yeah, absolutely. I love that Process Builder as your first example because I feel like Process Builder is the number one most awesome admin tools that we have. Because as you said, if you can click around and understand what you're trying to automate, you can pretty much build really great things pretty quickly using Process Builder. Then I love how you described the impact that it had. People loved it because it eliminated a lot of that. Even just that one manual task of having to update the status, you point out, "Oh, now we can run reports." Do I have to chase down people to say, hey, why is this still in this old status?

Peter Boyle: Yeah, that's exactly right. That's the power of the platform, is that you can do those types of things and you can do them much quicker, and deliver much more value than in some other systems. Such systems that require a lot more code and I think that's probably what a lot of admins really enjoy about the job and it's once the business to see the value in the platform.

Gillian Bruce: That's great. Well, what a way to get your feet wet and stand up on your first awesome accomplishment using Process Builder, but that was a while ago. Tell me a little bit more about what you're doing now with Salesforce at Quicken Loans.

Peter Boyle: Yeah, so it's been quite a journey here. When I started as a Salesforce Admin back then, I think we had about... so Quicken Loans is part of the rock family of companies. So we actually have a bunch of different companies that we are truly one big family rock. We're all connected all on the same network. We're all right here in downtown Detroit, and we're all completely varying verticals of business. So we have everything from Quicken Loans and Rocket Mortgage, as you may know and all the way to things like StockX, which is this new ideas where the fastest growing startups that we have, it's really the stock market of things to bedrock, which is our real estate arm to Xenith, which sells football helmets and everything in between. So we are truly a varying family group businesses.

Peter Boyle: I give that context because at the time that I was working as an administrator, I was just really focused on one instance out of the 13 or 14 that we had back then, but through the community that is the Salesforce ecosystem, I began to get in touch with some of the other folks who were parttime admins or pseudo admins for some of these other instances within our family and we started to build our own internal community, and the time, I wasn't part of the Detroit area user group, so we just created our own family of companies user group, started having meetings and they're starting to be this connectivity and something, we'd like to say around here is you like to tie threads, find those things that we could do together.

Peter Boyle: It became clear that more and more the use of Salesforce was growing up, becoming more mature and more people were adding on within the family and so I started to evangelize on the platform and speak up and see the vision that I thought we could do a lot more with it. I thought that it could be a game changer if we all bought in on the platform. I started driving those conversations, and slowly but surely over the last, let's say, year and a half or two, we started adding more instances and more instances and it built to a fever pitch where everybody was using Salesforce except for at really Quicken Loans proper.

Peter Boyle: I had a VP at the time who has been at the company for a long time, I'm very well connected and I think he believed in me and my vision and he was able to take that to our CEO and our CIO and convince them to take a trip out to San Francisco, maybe about a year and a half ago now, so a few of us went out there, myself included and went to what used to be called the executive briefing center and that started down a path of where we're going now and where we are today.

Gillian Bruce: That's amazing. I love how you took it upon yourself to discover your other Salesforce people within this large group of companies that I had no idea that you're making football helmets was also the spectrum of the different industries that group of companies is then it's incredible. God, who can forget those rocket commercials? I see them all the time.

Peter Boyle: Yeah, that's right.

Gillian Bruce: It's fun to see that they're all connected, but you took it upon yourself to discover your Salesforce people within that group of companies and bring them together which is so core to the idea of what it is to be part of the Salesforce ecosystem with Salesforce Ohana. Then right as you said here, you are now taking the lead and really you got executive buy in, you had a vision that you were able to really describe and share in a way that got your senior leadership of this whole group of companies to get excited. So, that's really impressive. Congratulations, cause that's a big accomplishment.

Peter Boyle: Well, I appreciate that. It wasn't always an easy journey. I think it's important to be honest about it cause you can make it seem like all you have to do is just evangelize and now here we are, but we're really I was told no a lot of times and not for out of malice or any bad reasons, people just didn't quite see the vision the way I did but we as a company of [inaudible 00:14:12] we operate off of these guiding principles that we call our ISMS and one of those ISMS is you'll see it when you believe it. So even though I was being told no, and a couple of the other folks that I share the vision with actually ended up leaving the company because they didn't think it was ever going to work out, I have to really ask myself like, do I really see this? Like, do I really believe it? And if I do believe it, then it'll come true.

Peter Boyle: Another one of the things, one of our reasons it's to do the right thing, so I just think to myself, am I wrong or am I just early and I determined that I was just early and at the right thing to do is to stand by the vision and keep going through and eventually, with some allies and some friends who bought on from some of these other family of companies and some, some senior leaders like I mentioned earlier, we got to a point where we got buy in from the CEO and now we've made a large investment in the platform and we're looking at switching over a good amount of Quicken Loans folks too from their legacy system that was in house to Salesforce and now we're even looking at it as across the entirety of the family and that's my role now is to lead and build up a center of excellence team that truly is like an internal consulting group for the entirety of the family when it comes to the Salesforce platform.

Gillian Bruce: That is awesome. I'm also really impressed that you did as somebody who... typically I feel like someone who is taking this kind of leadership role and pushing this vision tends to be like a CTO or a senior level architect or something and here you are self taught in the platform for the most part came into it, fall in love with it and really developed your own vision, was able to sell it, and pitch it over a period of time, clearly in staying true to that, but being able to establish yourself as that visionary and as that leader without necessarily already having that authority or in that role is really amazing. I think it shows what's possible as being somebody who learned Salesforce who becomes a Salesforce Admin. People can do this.

Peter Boyle: Yeah, they really can and it helps if you have a company culture like ours, but I think you can adapt it to anywhere if you really believe in the platform and what you can do and it does take... it's hard sometimes to get to executive level folks and you're right, I think you do need like CTO or CIO, CEO buy in, especially if you're going to really make waves, but you can get to there and you build your allies along the way, they can help you get there. I think eventually if you really believe in something for the most part, there's nothing that can stop you from achieving it.

Gillian Bruce: That's great. That's an amazing quote. I'm probably going to pull that out and put that all over the place. I think that's great. Well, so I would like to dig in a little bit more Peter and talk about some of the specific things you've done since your first process builder day to talk about some of the things that you're doing with Salesforce, with your role and at your family of companies in general. I know you mentioned a little bit about a letting migration getting more Quicken Loans folks onto Salesforce, but can you give me a little bit more detail about some of the specific things that you're working on right now?

Peter Boyle: Yeah, so there's two parallel paths. We are currently in the process of beginning and implementation, a very large implementation, several thousand licenses for the core Quicken Loans Group. So that is really is own project within itself and there's some exciting things happening. There are some use of Einstein, some use the financial services Cloud, which is relatively new and so that's this big interesting project that's taking a lot of manpower and a lot of time. Then at the same time there are a lot of both instances that have been around for while and need help in migrating to lightening and need help in refreshing the way they use the platform.

Peter Boyle: Then there are new instances that are coming online. So we're up to 22 instances that are active today. We have I think three or four more that have put their hand up three or four different teams or businesses and so we want to come online. While the larger IT team is working on building out the financial services cloud implementation, myself and eventually my team when I'm able to bring to people on, we'll work on helping all the rest of the instances that maybe can't afford a full time admin.

Gillian Bruce: That's a lot of instances of Salesforce.

Peter Boyle: It's a lot. So you can see it though how the vision can be grand because I truly as a family, we're very interconnected. For all on the platform I think the sky is truly the limit. Its use the cliche of what we could all be doing as far as connectivity between the instances.

Gillian Bruce: Yeah, that's awesome and you mentioned Einstein. You've got a lot of really fun exciting stuff going on so.

Peter Boyle: Yeah, absolutely.

Gillian Bruce: It'll be fun to talk to you a year from now and see what else you've got going on.

Peter Boyle: Yeah, there's a ton of stuff in our work. We need a lot of people to do it. A shameless plug which are certainly looking for people to do it, to help us admins or developers and I would argue it's probably one of the more interesting or exciting places to be if you're somebody who wants to do revolutionary things on the platform.

Gillian Bruce: Yeah, you can hear it in your voice and clearly by what you've been able to contribute towards for this transformation that this whole group of companies is going through your Family of Companies. For people who are passionate about the platform and being able to try new things and do really impactful work, it sounds like a great place to be. I'm not going to lie.

Peter Boyle: Yeah. It should come check it out sometime. It's pretty awesome. There's also like I mentioned before, I think some of these companies within themselves nevermind being on Salesforce are just really interesting and exciting. I mentioned StockX earlier, but if you go to checkout or if you go and check out another podcast that our chairman does, Dan Gilbert called Speed Of The Game, you get that like on iTunes or anywhere latest episode, he interviews the CEO of StockX, Josh Luber and the things they're doing as a company are unbelievable, but then also like for our audience, your audience here they are also beginning and implementation of Salesforce and driving that tremendous growth of their business by using Salesforce. There's a lot of stuff happening.

Gillian Bruce: That's great. Well, we'll definitely make sure to put those resources in the show notes so people can absolutely find all the cool things that you're mentioning putting there in that he podcasts and that specific episode and whatnot.

Peter Boyle: Yeah, thank you.

Gillian Bruce: So I'll make sure that they get all that in there. Before we head towards the latter end of this, I feel like we could talk forever. I have to ask you, Peter some lightning round question.

Peter Boyle: All right, let's do it.

Gillian Bruce: All right, so nothing to do with Salesforce. We have three different questions. The first question is a this or that question. Movies at home or movies at the theater?

Peter Boyle: Movies at home, for sure. Although, with these theaters are doing lately with these huge lazy boy style seats I don't they got that going on in San Francisco, but that's the trend here at Detroit. It's a lot better, but I'm going to go with home.

Gillian Bruce: Yeah, and then the new ones too sometimes they have ones where they'll bring you food and drink to your seat thing and place them.

Peter Boyle: Yeah, I know. It's wow. I'm still going home though.

Gillian Bruce: It's almost like being at home, you just have to pay for it.

Peter Boyle: Yeah, it's like $25 too, but anyway.

Gillian Bruce: It's a little more expensive in San Francisco, but yeah

Peter Boyle: Oh, I bet.

Gillian Bruce: So the next question is that, would you rather have a rewind button in your life or a pause button in your life?

Peter Boyle: Oh, that's tough. I would say a rewind. I'm going to say, although there's not anything specific that I can think of that I'd want to go back and do, I do sometimes think wouldn't it be cool to have all the knowledge that you have today and be able to go back and be 21 again and keep it.

Gillian Bruce: Oh my gosh, totally feel you. That would be amazing.

Peter Boyle: I know. So they would be, yeah. So I'm going to go rewind.

Gillian Bruce: Okay, I like it. Is your last question, what is something on your bucket list?

Peter Boyle: That's tough. I would say going to every major league baseball stadium, so I'm a huge baseball fan. If I travel for work, I try as hard as I can to make it to a game in whatever city I'm in. So I think that's something that I would like to do, but it's also something I would like to do with my dad. That's where I got my baseball fandom from and I think it'd be a real cool thing for us to do together.

Gillian Bruce: That would be awesome. I agree with you. That's always been something I want to do. I've been able to visit a fair number of the older stadiums, but I have not made it to all of them. I'm spoiled with 18 or I guess now Oracle, excuse me, Park here in our backyard where the Giants play but, that's okay.

Peter Boyle: Yeah, I was just there for the first time last year at Dreamforce. It's a very, very, cool part.

Gillian Bruce: It is.

Peter Boyle: Let me know when you want to come check out Comerica. We'll make sure we hook you up with some tickets.

Gillian Bruce: It's on my list. Like I said, I want to get to Detroit. I've never been, so I'll let you know.

Peter Boyle: It's worth it. Trust me.

Gillian Bruce: Excellent. Well, Peter, thank you so much for joining us on the podcast, and I am so thankful for you sharing your story about what you've been able to do with Salesforce and your career and the exciting things that you're doing at Quicken Loans. It's pretty awesome to hear, so congratulations and thank you for joining us.

Gillian Bruce: Huge thanks to Peter for joining us on the pod this week. Some of the things I wanted to highlight from our conversation which I thoroughly enjoyed was first that it was so clear that Peter has a passion for helping people, even has an adrenaline from it, and after five years of really honing that in emergency medical services, helping people in really big ways, he realized he was ready for a change and then through some personal connections, he was able to get a job at Quicken Loans, and his first role was allocating leads and auditing loans. Now, great way to get your foot in the door. He quickly learned that maybe that wasn't exactly what he wanted to do, but because of the great company culture, he was able to pivot into another role where yes, he's still helping people. So one of the most important things that Peter learned quickly at Quicken Loans was that he totally loved the company, he loved the company culture.

Gillian Bruce: Now that's something really important, especially when you're looking to make a switch. What are you going to be working with both people-wise and company-wise? He loves the culture at Quicken Loans. It really encouraged him to try new things. He actually got a really great supporting and strong relationship with his manager who helped open the door for Salesforce for Peter and when Peter was asked to step up on one of the instances of Quicken Loans, automating some basic processes with Process Builder, it created a huge impact in the reporting process, and he could see the impact it had on his salespeople and that just shows how he ceased an opportunity to drive internal conversations about the growth of Salesforce. He has taken this to the whole family of companies becoming a Salesforce Evangelist across this huge group of companies that does very lots of different industries, lots of different functions.

Gillian Bruce: Now, Peter had a vision, and I think this is very important to [inaudible 00:25:42]. You can all be visionaries. He had this vision, he took it full force, took them some time, he had to kind of be a broken record and continue to sell this vision, pitch it. But over time, he did get some executive support, got support from C level to really use Salesforce across over 22 instances. Now, Peter is taken on the role of bringing those 22 instances and then some together in a center of excellence. So he's really taken on that role as an internal consulting group for the entire Family of Companies that includes Quicken Loans, and it's really exciting to see what he's done. He's got a great vision. So Admins remember that if you love the platform are finding new ways to use it, you can be a visionary for your company just like Peter has been able to do.

Gillian Bruce: Now if you want to learn a little bit more about some of the things we talked about with Peter, we've got some great resources for you. So first go to Trailhead. There are a couple of great trails that highlight some of the topics we covered. There is a cultivated quality at Work Trail which is a great way to look at how you can help build company culture, understand company culture. There's also a Trail about learning to work in the financial services Cloud which is something that Peter is working on which is exciting. We haven't talked much about that on podcast. I encourage you to go check out this Trail. There's also another Trail called Get Smart with Salesforce Einstein, so he talked about how he is implementing financial services in an Einstein with some new use cases at Quicken Loans and and The Whole Family of Companies.

Gillian Bruce: So you want to learn a little bit more about that, go check that out on Trailhead. If you are actually interested in learning more about joining Peter's team, he is hiring, so I put the link to Quicken Loans job opportunities in the show notes. He's building a team. It sounds like a pretty cool place to be, so if you're growing your career, maybe looking for a switch, check it out. We also mentioned a company called StockX, which is in the family of companies that Peter is working with. Put the link in the show notes there. It's pretty cool. If you're a sneaker geek, check it out. You probably already know about it, and the podcasts that Peter mentioned, The Speed Of The Game, it's got some great content, some really interesting interviews, so I put that link in the show notes as well.

Gillian Bruce: As always, you can find more about being an awesome admin we have blogs, webinars, events, and yes, even more podcasts. Also remember Trailhead is a great way to prepare for your certification, so I hope everyone listening to this podcast has the goal of getting another certification this year. It's a great way, not only to prove your mastery of skills beyond Trailhead, but also really help you get more job opportunities or get that raise or get that promotion. So make sure you make getting a certification, one of your priorities this year and Trailhead is a great way to prepare you to do that.

Gillian Bruce: Also, please remember to subscribe to the podcast and share it with your friends. If you subscribe, that means that you are going to get the latest and greatest episodes delivered directly to your platform or device of choice the moment they are released. You can find us on Twitter @SalesforceAdmns. Our guests today was Peter Boyle. You can find him on Twitter @Boyle176 and myself @GillianKBruce. Thank you so much for listening to this episode everyone, and we'll catch you next time in the cloud.

Direct download: Calling_All_Revolutionaries_with_Peter_Doyle.mp3
Category:general -- posted at: 8:54pm PDT