Kevin Ward's YES Talk | Real Estate Coaching and Success Training for Agents
The "secret" to handling objections is to understand the difference Between an Objection and a Complaint and a Condition. 1. An objection is a question that you need to answer. 2. An complaint is simply an expression of emotion about something they don't like. 3. An condition is a situation you can do nothing about.

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Direct download: YESTalk-121_-_The_Secrets_to_Handling_Objections_Successfully.mp3
Category:general -- posted at: 4:33pm PDT