Nov 17, 2022
Burnout is, by no means, a stranger to anyone working a job for more than six months. Some days you wake up ready to make that dollar, and some days you just decide to challenge the limits of how late you can be to your shift. But what do you do when that latter option becomes the norm? How do you cope with the dread...
Nov 17, 2022
"The customer is always right."
Whoever made that saying definitely wasn't a customer service agent. The customer is, in fact, very much not right and in most cases, doesn't know what the heck they're talking about. However, this saying still exists alive and well in the industry as an example of the "bread and...
Nov 15, 2022
"Bad Apple" customers roam all over the customer service industry. Whether in food service, call centers, retail, tourism, and other places, we've all fallen victim to what the Internet likes to call the 'Karen" customer: someone who grown in age, sometimes height, but definitely not maturity. But why do they do it, and...