Sep 29, 2023
Welcome to The Universal Lens Channel. Getting to the bottom of all things human-centered design. I'm your host Chris Kovel.
For this inaugural episode of our "In Dialogue" series, we have Steve Portigal as our guest. Chris and Steve discuss a wide variety of topics, including how Steve got started in user research, methods, UX maturity levels, and the differences between an agency and corporate model.
Steve is one of the pioneering thought leaders in the nascent field of user research. He operates his own user research consultancy and is the author of two books on the subject: "Interviewing Users" and "Doorbells, Danger, and Dead Batteries." He holds a B.Sc in Computer Science from The University of Toronto and an M.Sc in Computing and Information Science from The University of Guelph.