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Banking on Experience powered by CRMNEXT

Dec 28, 2020

It's time to humanize business. Both customer experience and employee experience really just provide the metrics for how human your business is.

If your employees don't do the right thing for the customer because they're human, you've got the wrong people.

In this episode, I interview Stacy Sherman, head of employee experience and CX at Schindler Elevator Corporation and founder of Doing CX Right, about tying customer experience to employee experience.

What we talked about:

  • International Day of People with Disabilities
  • How to get leaders on board with tying CX to employee metrics
  • CX and MX metrics — what they really are

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