Dec 28, 2020
It's time to humanize business. Both customer experience and
employee experience really just provide the metrics for how human
your business is.
If your employees don't do the right thing for the customer because
they're human, you've got the wrong people.
In this episode, I interview
Stacy Sherman,
head of employee experience and CX at
Schindler Elevator Corporation
and founder of
Doing CX Right,
about tying customer experience to employee
experience.
What we talked about:
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